FAQ - The Blue Book
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General

What is the Blue Book Mobile App?

The Blue Book app gives you exclusive privileged discounts on all categories related to food, wellness and leisure which could be redeemed at 500+ best outlets in Bangalore and Hyderabad.

What are the categories covered in the Blue Book App?

The BlueBook covers all the happening locations for food, wellness and entertainment, which include restaurants, cafes, bars, nightclubs, eat- outs, spas, salons, fitness centers and leisure establishments. More outlets and categories to be added throughout the year.

How can I redeem the voucher?

To redeem a particular voucher, click on the voucher, read the terms and conditions, click “redeem” and when asked to enter outlet’s 4 digit pin – allow the waiter/manager to input the pin .Based on the availability of the service and keeping in view all the terms & conditions (mentioned on the back of the voucher), the merchant will accept the voucher.

Is this Mobile App free to use?

We would like to offer you the chance to try any one of the amazing offers we have on the BlueBook App for free. If you are satisfied, then go ahead and purchase the app at a discounted price of Rs.399!

Are you running any promotions / offers where I can pay less for the app?

Currently, we are running a promotional offer where you can unlock a FREE OFFER in your BlueBook App for every friend of yours that you invite. Here is how it works

  1. Click on menu bar in the app and choose Invite & Earn Free Coupons option
  2. Send the referral to your friends for downloading the app
  3. For every one of your friends’ that registers on The BlueBook App using your sms invite, you get a FREE OFFER unlocked. Your friend who registers gets a FREE OFFER for one time use too! It’s a Win-Win!!
  4. This is your chance to Save and continue saving using the BlueBook, without even having to spend on the App!
  5. Share the news with your friends’ and get saving!!!

Can I pay via the app?

No. You can pay the outlet directly.

What if my phone turns off midway?

Please ensure you get a “Successfully Redeemed” message on your phone, in order to successfully redeem the offer. If your phone turns off before reaching this stage, offer redemption in invalid.

What if I change my phone and want the paid app on another phone?

Your BlueBook app is tracked by your phone number. When you change your phone or uninstall the app and want to reinstall it, use the same phone number as before during registration and you will have the app functionality where you left off last time

Is the App available for Android and Apple Phones?

Yes, the app is available for both android phones (On the Google Play store, search for ‘The BlueBook’) and on the Apple phones (On iOS store, search for ‘The BlueBook’).

In order to successfully install the app, please ensure your android phone software is above version 2.0 and your Apple phone software is above version 6.0

Can I use both Bangalore and Hyderabad deals on the App?

To change from one city deals to another, please use Log out option in the menu bar and Log In using the city of your choice.

An offer I have used is now locked, how do I unlock it?

We limit each offer to one time use only. Do look into using the other offers we have with the merchant.

How long is the app license valid for?

Once you purchase the app, it is valid for 1 year from the date of purchase. For example – You purchase the full version of BlueBook App on 15th October 2014, the license is now valid till 15th October 2015.

Don’t worry about the expiry date of the vouchers, we will be renewing deals and adding new deals for you to enjoy until your license period is up for renewal.

In case of multiple locations of the same brand, can I use my voucher in all the locations?

While there may be multiple outlets for a brand in different locations, only the ones associated with the Blue Book (published in the book on the back of each merchant page), shall entitle you to use the offers on your vouchers. When you click on a particular offer to redeem it, the next screen on the app will have a dropdown box to show you multiple outlet locations where the offer is accepted. Choose the outlet location you are at and click on Redeem button to proceed with redemption.

Is it necessary to inform the merchant beforehand, about my voucher usage?

Yes, we strongly recommend you to do so. It is your responsibility to check for the availability of the service from the merchant, in order to avoid disappointment during billing. Kindly inform the waiter about redeeming your Blue Book voucher PRIOR to placing your order.

Is my voucher valid anytime of the year?

As mentioned in the voucher Terms and Conditions page (available on clicking on particular offer), the validity of every voucher stands throughout the year. But during holidays, special occasions and festivities (considered to be special days for certain of the merchants); you might want to check with the respective service provider as to the availability of the service.

Is my voucher valid on weekends?

Yes! The vouchers are valid on weekends as well, but a few outlets might not be running certain offers on certain days. Therefore, it is always better to check each voucher’s T&C page for the individual terms and conditions.

Can my voucher be added /used along with the prevailing offers at the outlet?

No. The Blue Book vouchers cannot be combined with other offers prevailing at the outlets.

Is my voucher valid on event days and special occasions?

Voucher offers CANNOT be combined with other ongoing discounts, promotions or special offers such as Special Menus, Happy Hours, Event Specific Menus, Special Combos/Packages, Member Discounts, Credit Card Offers and Other Institutional Discounts.

Can I use two or more vouchers at a time?

Only one voucher per visit is the standard condition, however in case of group service where multiple tables are booked, it’s the decision of the merchant / service provider to accept multiple vouchers.

Can I exchange my voucher for money?

The vouchers shall only be used for availing service, and cannot be traded or exchanged in monetary terms. The use of voucher for any purpose other than what it is intended for, is illegal.

Should I pay an amount to redeem my voucher or is it free?

The vouchers shall only be used for availing service, and cannot be traded or exchanged in monetary terms. The use of voucher for any purpose other than what it is intended for, is illegal.

What If a service provider does not entertain my voucher?

We recommend you to check with the service provider before you plan to make a visit to the outlet. However, based on the outlet capacity, time and other service constraints, there may be instances when the service provider may not be able to accept your voucher. In such a case, you can use that voucher on any other day or time specified or agreed upon by the merchant, after discussing it with the concerned authorised person. In case the merchant fails to provide the service on the time/day agreed upon, please complain/revert back to us on our customer care number +91-90191 80622 & we would be happy to help you.

Is the discount applied on the total bill including the tax amount?

Discount on the total bill is always calculated exclusive of taxes unless mentioned on the voucher that it is Inclusive of Taxes.

Is my voucher exclusive or inclusive of taxes?

If the voucher states Inclusive then you need not pay any taxes (i.e. VAT, Service tax). If it is not mentioned, then you need to pay the required taxes on the total bill.

Should I pay an amount to the merchant in order to redeem my voucher, or is it free?

Yes, you need to pay to redeem your voucher. If however, the voucher states avail a free drink or a food item, then you need not pay.

What if a merchant/service provider does not entertain my voucher?

We recommend you to check with the merchant/service provider before you plan to make a visit to the outlet. However, based on the outlet capacity, time and other service constraints, there may be instances when the service provider may not be able to accept your voucher. In such a case, you can use that voucher on any other day or time specified or agreed upon by the merchant, after discussing it with the concerned person. In case the merchant fails to provide the service on the time/day agreed upon, please reach out to us on our customer care number +91-9019180622, we would be happy to help you.

Will my voucher be valid at upcoming outlets or just the ones mentioned in the voucher?

Almost all of our merchants have agreed to this and the voucher will most definitely be valid at their new upcoming outlets (not operational yet at the time of us signing up with them) as well, but the final call on accepting vouchers at any new locations not mentioned on the Blue Book merchant page , is at the merchant’s discretion. Kindly recheck with the specific newly opened outlet on whether you can redeem the voucher there. Don’t see a new outlet location in the list of outlets for a particular merchant? Please send us a short email to hello@thebluebook.in with the details and we will look into integrating it into the app soon :)

If 4 of us are going can we use 2 coupons that say 50% off on the bill?

2 vouchers cannot be clubbed and used on one bill. It clearly states that 1 voucher can be used for one order. Hence in this particular case, “50% off the total bill” can be for all 4 people, calculated on one bill.

Through the validity of 1 year will my vouchers still be accepted in case the outlets change menus?

Prices may increase or decrease, this is bound to happen at outlets; but the voucher will still be redeemable.

How much money can I save with The Blue Book?

It depends on the number of vouchers you redeem. The more vouchers you use, the more you save.

What if my favorite restaurant/business is not in the voucher book?

We tried our best to cover all the best outlets in the city in each category and therefore hope yours will be in the Blue Book. If not, do recommend it to us and we will try to incorporate it into the app soon, so you can start saving at a place you enjoy visiting!

Are there any corporate discounts available on the bluebook app purchase (multiple app license purchase)?

In case you would like to buy our app licensing for multiple employees / friends / family to access, please get in touch with us on +91-90191 80622 for lucrative pricing estimates.

Would the regular Bar rules / Club rules apply for a Blue Book customer?

Yes, Bar rules / Club rules are definitely applicable. There is no preference given to the Blue Book customer, as decorum needs to be maintained. Club rules mean dress code, appropriate behavior, etc. and the basic decorum that needs to be maintained by every individual who visits the outlet.

When my voucher says "Avail 25% off on the total bill" does it mean both food & beverages?

Total bill means “Inclusive of food and beverages”, hence it can be used on both food and drinks.

The voucher mentions "Lunch" only, is there a possibility of using it for Dinner or vice versa?

When the voucher states “Lunch”, it can only be used on lunch and cannot be switched to dinner or vice versa.

When my voucher says "4 eat 3 pay", is the 4th person’s bill covered?

Yes the fourth person’s bill is automatically covered when 3 people pay. Hence the fourth person’s bill is free.

When my voucher says “Avail first round of drinks on your birthday free”, do I have to pay?

You DO NOT have to pay, as the first round of drinks you and your friends order for is free. But this is limited to only the first round.

What if I go to the outlet a little after the specified time for a TDH lunch?

The voucher will not be redeemable if you go after the specified time. Hence please follow the terms and conditions mentioned behind the voucher. If required, call the outlet and enquire about timings to redeem those specific vouchers.

When my voucher says "Avail a complimentary appetizer" do I get to choose the appetizer of my choice?

The merchant will already have a specific complimentary appetizer for Blue Book customers. Hence there is no option of choosing from the Menu, unless the merchant is gracious enough to let you do so. Rest assured, the appetizer will definitely be a good one!

What if my minimum exceeds the particular amount? Example - Do i still get a 20% off or not?

Yes, you still get a 20% off, even if your bill exceeds the particular amount. But if the bill is below the minimum amount then the voucher cannot be redeemed.

Can these vouchers be redeemed if I want to parcel/take away my eatables?

Vouchers may not be valid on home delivery and takeaway unless specified otherwise.

Vouchers may not be valid on home delivery and takeaway unless specified otherwise.

If it is a microbrewery you are dining at, you would be able to choose from a collection of beers currently on tap. If dining at an outlet not brewing their own beer, the merchant would decide on which beer/cocktail to give complimentary. However, choice is subject to availability.

When the voucher says avail a beer on an order of 10 or more, do I get to choose the brand of beer?

You will not be able to choose your brand. The merchant already has a specific brand to offer you.

What if the merchant fails to accept my voucher if I do not exceed the Minimum bill, should I order more?

If there is a minimum bill condition, the merchant will NOT accept your order UNLESS the minimum bill amount is met. Total Bill above the minimum amount will be accepted but a bill below the minimum amount will not be accepted.

When my voucher says "Avail 50% off on the second pizza", do I get a regular or large size pizza?

In this case, you can avail 50% off on any pizza mentioned on the menu. There is no restriction to size as such. However the lower price pizza will be billed at a 50% discount.

When I use a voucher for an upgrade on beers, how many upgrades do i get?

You can avail an upgrade on every order of your beer. Hence it is one upgrade per order.

A salon refused to provide service for not taking prior appointment

Taking prior appointment is essential as salons and spas will be crowded on all days. Hence it is mandatory to take an appointment. It is also one of the terms and conditions (mentioned on the voucher) that needs to be followed.[vc=toggle tittle=”Will the salon let me choose a stylist for my haircut?” open=”false”]You can choose your stylist when the voucher is a percentage off but we recommend you to read the terms and conditions. For packages you will not be able to choose your stylist.

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